In software development, agile practices approach discovering requirements and developing solutions through the collaborative effort of self-organizing and cross-functional teams and their customer/end user.
When launched in 2002, Jira was purely issue tracking software, targeted at software developers. The app was later adopted by non-IT organizations as a project management tool. The process sped up after the launch of Atlassian Marketplace in 2012, which allowed third-party developers to offer project management plugins for Jira.